Having good customer service, support & chat plugins for WordPress is something many website owners don’t pay enough attention to. It can be easy to just install them and continue with the other tasks of your business. But if you fail to choose the right ones, they can not only be completely useless but even ruin your site’s user experience.
After all, nobody wants to contact a company and wait 20 seconds for an answering machine recording to start playing. And nobody wants to visit a website where every question must be posted on a public forum either.
The good news is that there are free WordPress customer service, support & chat plugins that work tomorrow and can easily improve your website’s conversions today! Let’s look at some of these Free Customer Service, Support & Chat Plugins for WordPress 2022.
Free Customer Service, Support & Chat Plugins for WordPress
1. Zendesk Chat
Zendesk Chat is the fastest way to engage your customers with live chat software. Try it free on Zendesk and put all your customer conversations in one place.
Zendesk makes it easy for you to deliver outstanding customer service. When your customers contact you, Zendesk gets that information into a ticket and routes it to the right agent or knowledge base article. But what if you could get closer to your customers with live chat software?
Zendesk Chat (formerly Zopim) lets you connect with visitors on your website in real-time, so you can provide instant answers to pre-sale questions. Or, when they’re ready to buy, help them complete their purchase without leaving the site.
With Zendesk Chat, agents can monitor visitor activity on your website and proactively invite them to chat. You can also set up automated triggers that start chats based on time on site or page views. This way, you can make sure you’re reaching out at exactly the right time with the right information – before they even ask.
WP-LiveChat is the quickest way to get started with live chat on your WordPress website. With a simple shortcode, you can place the live chatbox on any page, post, sidebar, or footer. It’s fully customizable, so it blends well with your site’s design and branding.
WP-LiveChat comes with a widget that you can easily drag and drop into positions that are most visible to visitors. The live chat box is mobile responsive, so it will look great whether visitors are using a desktop, tablet, or smartphone to access your website.
With WP-LiveChat, you can initiate chats with visitors without needing to leave your WordPress dashboard. You can also view their IP address, location, browser information, and more. There’s also an option for offline messages when you’re not available for a chat.
3. LiveChat (Our Favorite)
LiveChat is a fantastic option for any business looking to have a chat plugin on their WordPress website.
LiveChat is easy to install for WordPress. It only takes a couple of minutes to install and configure it. The plugin is also very lightweight, so it won’t slow down your website.
It’s not just easy to set up – the plugin is also incredibly easy to use. You can easily customize it to match your brand and add it anywhere on your website with a simple shortcode or widget
You can also get reports from LiveChat on how people are using your chat plugin and what they’re saying when they chat with you in real-time.
When you sign up for LiveChat, you get access to modern features like:
- A mobile app (Android and iOS)
- Facebook Messenger Integration
- Free live training sessions to help you get started
If you want an all-in-one solution, LiveChat has a Premium plan that makes it super easy to upgrade if you need more features like file-sharing, targeted chats, etc.
4. Chat X
Chat X is a chat plugin for WordPress websites to provide live chat support to online customers. It is a modern and user-friendly chat plugin that makes your website users feel comfortable and easy to use. The Chat X plugin can be used for any type of business, whether it’s an eCommerce store or a simple business website.
Chat X is designed to offer efficient customer service via live chat, allowing you to interact with your visitors in real-time and answer their questions quickly and efficiently.
The aim is to make the WordPress website more attractive by providing a great customer service experience that helps you increase sales and improve engagement on your website.
It allows you to create a fully customized and branded live chat experience that delivers exceptional customer service, with features like automatic welcome messages, co-browsing, file transfer, canned responses, etc.
You can customize the branding of your live chat widget with your logo, brand colors, and other details so that it looks native to your website.
SupportCandy is a free WordPress support ticket system plugin with built-in live chat and knowledge base features. This is a 100% free and open-source customer support plugin that you can install on your WordPress site in less than 3 minutes.
SupportCandy is designed for both small businesses and large enterprises. You can use it for your private sites or for public sites that have thousands of users. It works great for all kinds of websites including blogs, business websites, eCommerce shops, community forums, social media sites, etc.
The plugin offers standard features like ticket creation from the frontend, agent management, admin dashboard, canned replies, full-text search, email notifications, and more. You can also add multiple departments to your support system and assign agents to these departments. The plugin also includes live chat functionality so you can provide real-time support to your customers right on your website.
The freemium version of the plugin allows you to create up to three agents while the premium version includes unlimited agents and more advanced features like a custom form builder, email piping support, integration with other services like Slack and Mailchimp, etc.
The plugins discussed here can be extremely useful to both professional and individual users alike. They are a fantastic way to create a professional support system for your business website, as well as provide customers with the confidence to purchase from you. With great free customer service added to your site, you are also likely to see an increase in traffic, as well as repeat business.
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